Shipping Policy

At &glow, we are committed to providing a reliable and efficient shipping experience. Below, you’ll find the details of our shipping process, delivery times, and policies.

 

Shipping Details

Orders are processed within 24-48 business hours before shipment.

To ensure secure and timely deliveries, we work with trusted carriers such as UPS, FedEx, DHL, Royal Mail, and others, depending on the destination.

📌 Please note: Delivery times may be subject to delays due to unforeseen circumstances beyond our control.

 

Order Changes & Shipping Address Updates

  • Please ensure that all shipping details are correct at checkout. Inaccurate information may result in delays or cancellations.
  • If you need to update your shipping address, please email us at hello@anglow.me within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee updates after this timeframe.
  • If we identify an issue with your shipping details, our support team will reach out within 3 business days. If we do not receive a response, we reserve the right to cancel the order.

 

Delayed Deliveries

We strive to meet the estimated delivery timeframes; however, external factors such as weather disruptions, customs processing, or carrier delays may impact transit times.

In the event of a delay, we will work closely with the shipping provider to resolve the issue as quickly as possible. &glow is not responsible for delays caused by external factors beyond our control.

 

Lost or Stolen Packages

If your package is lost or stolen, please contact us at hello@andglow.me as soon as possible.

  • We recommend reaching out to the courier directly to file a claim.
  • While &glow is not liable for lost or stolen packages, we will do our best to assist you in resolving the issue.

 

Recipient’s Absence & Incomplete Addresses

To ensure successful delivery:

  • We do not ship to P.O. boxes – a valid physical address is required.
  • If delivery is unsuccessful due to recipient absence or an incorrect/incomplete address, the package may be returned to the sender or held by the courier. In such cases, the customer is responsible for any reshipping fees. &glow is not liable for undelivered packages due to incorrect shipping details provided at checkout, and refunds will not be issued for such cases.

 

Policy Updates

&glow reserves the right to update this Shipping Policy at any time, without prior notice. Customers are responsible for reviewing the latest version before making a purchase.

By placing an order, you acknowledge and agree to this policy, including any future modifications.

For any questions, feel free to contact us at hello@anglow.me. We’re here to help!